Privacy Policy for DetailR

At DetailR (“DetailR”, “we”, “us”, “our”), we respect your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you use our website www.detailr.in and when you contact or book services with us.

By using our website, you agree to the practices described in this Policy. If you do not agree, please do not use the site or submit personal information.

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Information you provide to us directly

Name and contact details (phone number, email address).
Vehicle details when you enquire or book a service (make, model, registration, location).
Messages you send through contact forms, WhatsApp, email, or over the phone.
Billing details if you make an online payment (handled via our payment partners; we do not store full card data).

1.2 Automatically collected data (usage data)

When you visit the website, our systems may automatically collect:

IP address, browser type, device type, operating system.
Pages visited, time and date of visits, time spent on pages, referring/exit pages.
General location information based on IP (city/region level).

This is standard log and analytics data used by most websites to improve performance and security.

1.3 Cookies and similar technologies

We use cookies and similar technologies to:

Remember your preferences (for example, forms you have filled).
Understand how visitors use our website and improve the user experience.
Support basic security and performance.

You can control cookies through your browser settings; disabling some cookies may affect how the website functions.

2. HOW WE USE YOUR INFORMATION

We use the information collected for purposes such as:

Responding to enquiries and booking requests.
Providing, operating and improving our services and website.
Confirming appointments, sending reminders and follow-up messages.
Sending service-related updates, offers or promotions (where permitted by law and your preferences).
Monitoring website performance, usage trends and security (for example, detecting fraud or abuse).

We do not sell your personal information to third parties.

3. LEGAL BASIS (WHERE APPLICABLE)

Depending on your interaction with us, we may process your personal data based on:

Your consent (for example, when you submit a form or sign up to receive offers).
The need to perform a contract or take steps at your request before entering a contract (for example, processing a booking).
Our legitimate interests (for example, improving services, preventing fraud, ensuring network and information security), provided they do not override your rights.

4. SHARING YOUR INFORMATION

We may share your information with:

Our internal teams and franchise/branch locations, to fulfil bookings and provide services.
Trusted service providers who help us operate the website, payments, analytics, messaging or customer support (for example, hosting companies, email/SMS providers, payment gateways).
Authorities or regulators if required by law, court order, or to protect our legal rights.

These third parties are expected to protect your information and use it only for the purpose for which it was shared.

5. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction (for example, using secure servers, access controls and, where applicable, encryption).

However, no website or internet transmission is 100% secure, so we cannot guarantee absolute security.

6. DATA RETENTION

We keep your personal information only for as long as necessary to:

Provide services and manage our relationship with you.
Comply with legal and accounting obligations.
Resolve disputes and enforce our agreements.

When data is no longer needed, we will delete it or anonymise it where feasible.

7. YOUR RIGHTS

Depending on applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Object to or restrict certain types of processing (for example, direct marketing).

To exercise these rights, please contact us using the details in Section 10. We may need to verify your identity before responding.

8. THIRD-PARTY LINKS AND EMBEDDED CONTENT

Our website may include:

Links to third-party websites (for example, social media, blogs, payment gateways).
Embedded content such as YouTube videos or social media posts.

These third-party sites and services are not controlled by DetailR and have their own privacy policies. We encourage you to review those policies before providing any information to them.

9. CHILDREN’S PRIVACY

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

DetailR Customer Support
Phone: +91 77799 90951
Email: info@detailr.in
Address: As listed on our Contact page (RC Puram, Bachupally, Vijayawada, Rajahmundry branches).

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically. Your continued use of the website after changes are posted will mean you accept those changes.